Shipping policy
Shipping & Delivery
Order Processing
All VITAL orders are prepared and dispatched within 1–2 business days after your order has been placed and payment has been successfully processed.
Orders placed on weekends or Victorian public holidays will begin processing on the next business day. During launches, promotional periods or unusually high-volume periods, dispatch may take slightly longer. If a significant delay occurs, we’ll endeavour to keep you informed.
Australian Shipping
VITAL currently ships within Australia.
We offer FREE standard shipping on Australian orders over $100 AUD.
Orders under $100 will be charged the applicable shipping rate displayed at checkout.
Your order subtotal must reach $100 after any discounts have been applied to qualify for free shipping.
International Shipping, Customs & Import Duties
VITAL is pleased to offer international shipping to selected destinations.
International orders may be subject to customs duties, import taxes, tariffs, fees or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost paid to VITAL and are the responsibility of the customer.
VITAL does not control these charges and cannot guarantee the amount that may be payable. We recommend checking with your local customs authority for information regarding potential duties, taxes or import requirements before placing your order.
International delivery timeframes are estimates only and may be affected by customs processing, local postal services or other circumstances outside VITAL’s control.
Customers are responsible for providing a complete and accurate delivery address. If an international parcel is refused, unclaimed or returned to VITAL due to unpaid customs charges or import duties, any refund provided will be subject to our Returns & Refunds Policy and may exclude shipping costs and other non-recoverable charges incurred in returning the parcel.
For questions regarding international shipping, please contact info@latestvital.com before placing your order.
Tracking & Delivery
Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where available.
Delivery timeframes shown at checkout or provided by the delivery carrier are estimates and begin from the date of dispatch.
Incorrect Shipping Address
Please check your shipping details carefully before placing your order. If you notice an error, contact info@latestvital.com as soon as possible.
We’ll do our best to make changes before dispatch, but we cannot guarantee that an address can be changed once an order has been processed or shipped.
Lost or Delayed Parcels
If your tracking shows an unusual delay or you believe your parcel has been lost, please contact us at info@latestvital.com so we can assist with investigating the delivery.